Klaar Terms Of Use

Welcome to the Terms of Use which govern website and proprietary application (“App”) (Klaar: AI powered Conversational Performance Management tool) (“Website”), which is owned or controlled by Klaar Digital Solutions Private Limited (“Terms”). Klaar Digital Solutions Private Limited is a private company registered in India, with its registered office at HD-019, WeWork Embassy TechVillage, Block L, Devarabisanahalli, Outer Ring Road, Bell, andur, Bangalore, Bengaluru, Karnataka, India, 560103 (hereinafter referred to as “Klaar” “Company” “we”, “us”, “our” or similar). Unless we link to a different policy or state otherwise hereunder, these Terms apply to all visitors and customers of the Website (hereinafter referred to as “you”, “your”, or similar). Your use of the Website will be subject to these Terms which we may update from time to time.

Please read these Terms carefully before using the Website. By accessing the Website in any way, including, without limitation, browsing or visiting the Website, using any information, and/or submitting information to us, you agree to and are bound by these Terms. The content of this Website is for your general information and use only.

These Terms shall be read in conjunction with the Privacy Policy and any other related policy as published on the Website from time to time and together forms a valid and legally binding agreement between the Company and you in connection with your access, usage or visit of the Website (“Agreement”). You are requested to immediately cease using the Website if you do not agree with these Terms (in whole or part thereof) or any other agreement that governs your use of the Website. Your continuous use of the Website shall be deemed as your continuous acceptance of these Terms or amended provisions of these Terms.

We reserve the right, at our sole discretion, to change, update, modify, add or remove portions of these Terms at any time. Your use of this Website after we post any changes to these Terms constitutes your agreement to those changes. Any such change to these Terms of Use shall be effective immediately upon being posted/ uploaded on this Website. It is your responsibility to check these Terms periodically for changes. We also reserve the right to restrict to access to some parts of this Website or this Website entirely to the users.

Limited License to Use the Website

All contents on the Website and/or the App are the exclusive property of the Company except the third-party content. The software, text, images, graphics, trademarks, logos, products, user interfaces, video and audio used on the Website belong to or are licensed to the Company or its subsidiaries or its affiliates. No material from the Website and/or the App may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from the Company. All rights not expressly granted herein are reserved. Unauthorised use of the materials appearing on the Website and/or the App may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. You are granted a non-exclusive, non-transferable, limited right to access the Website and/or the App for your own private, non-commercial, informational purposes only, and avail the services provided by the Company on the Website and /or the App.

Use of this Website

Your use of this Website and/or the App, including any information, content, or services made available therein, shall be governed by and construed in accordance with the Applicable Laws. Any dispute, controversy, or claim arising out of or in connection with such access or use shall also be governed and resolved in accordance with Applicable Laws.

When you visit and/or use this Website and/or the App, you agree to use these exclusively for purposes permitted by the Company in these Terms and permitted by all applicable laws, statutes, rules, regulations, notifications, and guidelines issued by any governmental, regulatory, or judicial authority having jurisdiction over you, the use of this Website and/or the App, or the Company (“Applicable Law”). In addition, you agree that you are solely responsible for any breach of your obligations under these Terms, and for the consequences (including any loss or damage which the Company may suffer) of any such breach.

You, either on your own or on behalf of any third-party, agree not to:

• access or attempt to access this Website and/or the App (i) unless you have accepted all the Terms of this Agreement, or (ii) unless permitted to do so under a separate written agreement executed by an authorized representative of the Company, or (iii) through any automated means, including but not limited to the use of scripts or web crawlers;
• engage in any activity that disrupts or otherwise interferes with the Website and/or App (or the servers and networks which are connected to the Website);
• scrape, duplicate, reproduce, copy, republish, license, sell, trade or resell any part of the Website and/or the App, for any purpose;
• divert or attempt to divert the Company’s viewers or users to another platform, mobile application or service;
• send unsolicited or unauthorized emails on behalf of the Company, including promotions and/or advertising of products or services;
• restrict or inhibit any other person from using this Website or App;
• modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website and/or the App;
• attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms;
• share any information with us that:
  • is misleading, inaccurate, fake, false or belongs to another person and to which you do not have any right;
  • does not adhere to Applicable Law, including but not limited to any content or information which is, or may be reasonably perceived to be obscene, pornographic, paedophilic, invasive of another's privacy, insulting or harassing;
  • infringes any patent, trademark, copyright or other proprietary rights of a third party;
  • impersonates another person;
  • contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of this Website.

App

The Company’s App for work management is available through electronic means on https://app.klaarhq.com, any other domains as may be applicable, any other mobile app on any platform and any integrations and plugins as published by Klaar.

User Login and Third-Party Authentication

You may access and log in to our Website or App using your registered email address or mobile phone number. Alternatively, you may choose to log in through third-party authentication services such as your Google or Microsoft account credentials.

By opting to use third-party login services, you acknowledge and agree that such authentication is subject to the terms and privacy policies of the respective third-party service providers. The Company does not control and shall not be responsible for the content, policies, or practices of any third-party websites or services, including their use of any information you provide to them. Your use of these third-party services is at your sole risk.

Subscriptions

The Company may offer free or paid subscriptions to use the App on the terms and conditions mentioned below.

Limited License

The license does not grant you the permission to allow any third party except authorized users to access the App. The number of authorized users will be determined by the number of users you have taken the subscription for or added to your user list in the app or otherwise agreed to with the Company through any other agreement which is supplementing these Terms.

Subscription Fees

If you have opted for a paid subscription to Klaar then you agree to be responsible for paying the subscription fees and all applicable taxes. When option for a paid subscription fees it will also be made clear the duration for which the fees is applicable. Subscription fees for the same number of users may vary depending on the duration for which the subscription is taken. The price of a subscription is valid only for the duration and number of users it is taken for. Klaar is not liable to provide subsequent follow on subscriptions at the same price as earlier ones.

Payment of Subscription Fees

To pay for a subscription you have to provide Klaar with up to date credit card details and or other methods of payment. You authorize us to charge the payment method for the subscription charges for the initial period and at the start of all renewal periods till such time that you cancel the subscription.

Termination

• A subscription can be cancelled at any time by you upon which you can continue using the app for the duration for which the subscription fees is already paid.
• Klaar will not provide any refund for partially consumed subscriptions. For subscriptions which are set to renew automatically you have to cancel your subscription at least 30 (thirty) calendar days prior to the data of renewal for the renewal to not be done.
• If you have a free subscription then Klaar may cancel that subscription with notice of 10 (ten) calendar days.
• If you are using a demo subscription Klaar may cancel the demo subscription with 1 (one) calendar day notice.
• Regardless of any other clause in this Agreement, may cancel your subscription immediately with a notice if you or any of your authorized users violates any provision contained in this Agreement.

Feedback

We are eager to learn from you about how we can improve the app and other offerings from Klaar. You can provide feedback to us in multiple ways including but not limited to emailing support@klaarhq.com, through the in-app chat functionality, discussions with authorized representatives from Klaar, replying to our support tickets etc. we may also solicit feedback from you through email, in-app messages, discussions etc. you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use the feedback in any manner and purpose we want including but not limited to changing, modifying, correcting, improving the app or creating other products and services.

Publicity

We will retain the right to use the name and logo of your organization on our Website and/or our App to identify you as a customer.

Privacy and Data Rights

We have detailed all aspects of privacy and data rights in our privacy policy, the latest version of which is always accessible at https://www.klaarhq.com/privacy-policy

Transfer of Right and Obligations

Neither party can transfer the rights and obligations of this Agreement without the prior written consent of the other party.

Representation and Warranties

You represent and warrant that:

• you are legally competent and authorized to enter into these Terms;
• the information you provide is true, accurate and complete; and
• your use of the website will not violate any Applicable Law.

Links to third party websites

This Website may contain links to other independent third-party web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under the Company’s control, and the Company is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You acknowledge and agree that the use of any linked website is governed by such third party’s terms of use, license agreement, privacy policy, and / or any other agreement specified in such linked website. We disclaim any responsibility for the products or services offered or the information contained on any websites other than this Website.

Violation of the Terms

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the Website/App and/or block your future access to the Website/App if we determine that you have violated these Terms or other agreements or guidelines which may be associated with your use of the Website. You agree that we will not be liable to you or to any third party for termination of your access to the Website as a result of any violation of these Terms.

Disclaimers

The Company does not guarantee that the Website will operate error-free or that the Website and its servers are free of computer viruses or other harmful mechanisms. If your use of the Website or content therein results in the need for servicing or replacing equipment or data, the Company is not responsible. The Company does not guarantee about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links. This Website, and all contents herein, are provided on an ‘AS-IS’ basis, without warranties of any kind, either express or implied, including without limitation, warranties of title or warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, we hereby expressly disclaim all representations and warranties, express or implied, as to the Website, any content or any matter thereto and we expressly disclaim all liabilities for errors and omissions on the Website or the information and materials contained therein.

Indemnity

You shall fully indemnify, keep indemnified, defend and hold harmless the Company and its shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees (“Indemnified Parties”), from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any rules and policies contained herein, or your violation of any Applicable Law any rights of a third party, or a breach of this Agreement. You specifically agree that the Company shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received through the Website.

Limitation of Liability

You acknowledge that your use of this Website is at your sole risk, you assume full responsibility for all costs associated with accessing, visiting or using this Website, and that the Company shall not be liable for any damages of any kind related to your use of this Website. The Company will not be liable for any loss of data or damage caused by any unauthorized use. Further, in no event shall the Indemnified Parties be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with this Website, or this Agreement (however arising, including negligence or under tort or under public policy). To the extent permitted by applicable law, the company will not be liable if for any reason all or any part of this website is unavailable at any time or for any period.

General

• None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company, and you shall have no authority to bind us in any manner whatsoever nor shall we have any authority to bind you in any manner whatsoever. Your access and use of this Website is provided by us as an independent contractor and the relationship formed thereof is on a principal-to-principal basis.
• If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of these Terms. These Terms sets forth the entire understanding and agreement between you and the Company with respect to the subject matter hereof.
• We collect, store, process and use your information in accordance with our Privacy Policy. By accessing or using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on our website in accordance with the Privacy Policy. The Privacy Policy is made part of these Terms by reference. Please read our Privacy Policy for more information.
• If the Company fails to act with respect to your breach or anyone else’s breach on any occasion, the Company is not waiving its right to act with respect to future or similar breaches.

Governing Law

Th and all the rules and policies contained herein and any of your usage of the Website and/or the App and all your dealings with the Company are governed and construed in accordance with the laws of India and will be subject to the exclusive jurisdiction of the courts in Bengaluru.

Arbitration

If any dispute arises between you and the Company related to your use of the Website and/or the App or your dealing with the Company in relation to any activity on the Website and/or the App, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and all the rules and policies contained herein, the dispute shall be referred exclusively to a sole arbitrator who shall be an independent and neutral third party appointed in accordance with the Arbitration & Conciliation Act, 1996. The arbitration proceedings shall be governed by the Arbitration & Conciliation Act, 1996, shall be in the English language, and the seat of arbitration shall be Bengaluru, Karnataka. The arbitral award shall be final and binding on the parties and may be executed in the place of residence or domicile of either party to these Terms.

Grievance Redressal Mechanism

If you have any questions or feedback you may write to us at contact@klaarhq.com.In accordance with Applicable Law, please find the details of our grievance officer below:

Name: Atri Roy

Designation: Grievance Officer

Email: atri@klaarhq.com

Updated in July 2025