Klaar Digital Solutions Private Limited (Registered Private Limited Company in India), hereafter referred to as "Klaar", "we", "our", "us" and its derivates, provides a software-as-a-service solution for its customers, which can be used in organizations and (or) their work teams to manage multiple aspects of work such as but not limited to performance management, goals and okrs, talent development such as mentoring, coaching, 360 degree feedback, and employee engagement.

This Privacy Policy explains how Klaar collects, stores and processes  Personal Information of its customers and end users. This Privacy Policy is referenced in our Terms of Service and forms a part of the same. Before you use our service or submit any personal information in our service, please review this Privacy Policy carefully and contact us if you have any questions. By using our service you agree to the practices outlined in this Privacy Policy. If you do not agree to this privacy policy, please do not use our service.

This Privacy Policy describes how we collect, store and process to the following types of Personal Information at Klaar
1. Customer Data - data we collect, generate, process and analyze of the end users on our customer's behalf which is essential to deliver the service to our customer
2. Usage Data - data we college, generate, process and analyze for improving Klaar's services
3. Website visitor data - data we collect, generate, process and analyze from visitors of https://www.klaarhq.com. and any sites owned and operated by us (hereafter referred to as "Sites"), participants at our physical and virtual events, physical and virtual forums and communities, users who interact with ads, content, emails or any other communication which is created and (or) governed by us.

We will outline our practices based on the following points:
1. Data Collection & Processing
2. Data Use
3. Data Retention
4. Use of cookies
5. Data Security
6. Data Subject Rights
7. All additional points/notices

Data Collection
Customer Data: We collect and generate following types of personal information for our customers and end users (users who our customer have authorized to use our service in their context).
User account - email, hashed password
profile information - name, title, team, work experience and any additional information and media submitted by end users, their organization or their co-workers
usage information such as connectivity, IP address, type and operating system of device and other data from device, activity logs
content created by end users such as goals, OKRs, survey responses and any other content created by the end user through the use of our services
direct communication with us - recording and transcripts of communication with us for support queries and user enablement activities
Usage Data: We collect and generate all the same types of data mentioned above.

Data Processing and Use
We process, analyze and use the Usage Data (including email address) and Website visitor data for the following purposes:
As needed to deliver our Services
To authenticate our customers and end-users
To comply with our legal and contractual obligations
To maintain and improve our Services e.g. to understand how our Services are used, how we can improve the quality of our Services
For marketing and selling our Services
For providing customer service, technical support and implementation services
For protecting and securing the data
To train our customer support and other user-facing staff so that they can provide a higher quality of service to our customers and end-users
To obtain additional information of users through third party sources which would enable us to provide a higher quality of service and increase customer satisfaction
To contact our customers and end-users for service related messages and other messages related to our offerings
To create aggregated statistical data and or anonymized or pseudonymized data for the purpose of analysis by us or our partners and improving our services
To comply with any legal requests as mandated by law
We do not sell any personal information from Customer Data, Usage Data or Website visitor data.

Data Location
We and our service providers and sub-processors store and process personal information in the United States of America primarily and in any other location which are reasonably required to deliver our Services with adequate levels of performance or as may be required by law.

Data Retention
We will retain Customer Data on behalf of our customers and in compliance with any instructions we have received from them.
We will retain Usage Data and Website visitor data for as long as it is necessary for the uses described above, in order to comply with our legal and contractual obligations and to protect ourselves form any disputes and legal issues.

Data Sharing
‍We may share the personal information included in Customer Data, Usage Data and Website visitor data only under the following circumstances:
A legal compliance request in the form of a search warrant, court order, subpoena, or any other similar legal process.
Service Providers - our Sites and Services use service providers. Such service providers include web hosting, CDNs, billing and payment processing, helpdesk, e-mail and messaging distribution, product walkthroughs, usage analytics and others.
With Customers and other end-users: The personal information that is generated by our end-users use of our Services can be shared with the Customer who has authorized that end user to use our Services. Such data can also be shared with other end-users who are part of the same Customer's account. This is necessary for the delivery of our services for e.g. a goal created by a user would be shown to their co workers and manager based on the options chosen by the goal creator.
Change in control or ownership: In the eventuality that Klaar undergoes a change in control or ownership by any means all kinds of data would be transferred to the parties which have control or ownership after the change. However, Klaar will inform all Customers in advance about such an event.
In addition to above we may share Personal Information from Usage data and Website visitor data, in other ways, after explicit approval from the Customer or Website visitor, or if we are legally obligated to do so, or if the said Personal Information has been modified to render it non-personal, non-identifiable and anonymous. We may use non-personal, non-identifiable, anonymous data at our discretion without the need for further approval.

Use of cookies
We may share the personal information included in Customer Data, Usage Data and Website visitor data only under the following circumstances:
A legal compliance request in the form of a search warrant, court order, subpoena, or any other similar legal process.
Service Providers - our Sites and Services use service providers. Such service providers include web hosting, CDNs, billing and payment processing, helpdesk, e-mail and messaging distribution, product walkthroughs, usage analytics and others.
With Customers and other end-users: The personal information that is generated by our end-users use of our Services can be shared with the Customer who has authorized that end user to use our Services. Such data can also be shared with other end-users who are part of the same Customer's account. This is necessary for the delivery of our services for e.g. a goal created by a user would be shown to their co workers and manager based on the options chosen by the goal creator.
Change in control or ownership: In the eventuality that Klaar undergoes a change in control or ownership by any means all kinds of data would be transferred to the parties which have control or ownership after the change. However, Klaar will inform all Customers in advance about such an event.
In addition to above we may share Personal Information from Usage data and Website visitor data, in other ways, after explicit approval from the Customer or Website visitor, or if we are legally obligated to do so, or if the said Personal Information has been modified to render it non-personal, non-identifiable and anonymous. We may use non-personal, non-identifiable, anonymous data at our discretion without the need for further approval.

Data Security
We and our service providers including our primary hosting service (AWS) ensures that adequate safeguards are in place to protect and secure your personal information, to minimize the risk of data loss, unauthorized access and (or) theft of your personal information.

Data Subject Rights
You may request the following from us
1. Access your data, including receiving a machine-readable copy of the same
2. Rectify your data
3. Erase your data

Additional Information
Updates - We may update and amend this Privacy Policy at any time and the updated policy would be posted to this same page with the data from which it is effective. The updated policy shall be deemed to have been accepted by you if you continue to use our Services and Sites after the new Privacy Policy comes into effect.
‍
Use of our services by children under the age of 13 - Our Services and Sites are not designed in any way to attract users who are below the age of 13. We also do not knowingly collect any data from users who are under the age of 13. If we become aware of any usage of our Services and Sites by users below the age of 13, we will attempt to block such usage whenever possible and make our best efforts to delete all data collected from such users promptly. If you become aware of any usage of our Services and Sites by users below the age of 13 please write to us at support@klaarhq.com.

‍Contacting us - We are reachable at support@klaarhq.com to answer any comments or questions regarding our Privacy Policy.

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